If we built it wrong, we fix it free.
If something we built stops working, we fix it at no charge, for every client, with no time limit. Help is free for 30 days after go-live, then a set rate, or Care if you want us on call.
What counts as a fault
A fault means something we built does not do what the written scope says it will.
These are not faults:
- A provider's own outage or limit: Netlify (including running out of monthly credits), Cloudflare, Google, Supabase, the email, text-message or payment provider, or your phone.
- Edits made by you or another developer.
- Lost passwords.
We find the cause first. When the cause is our work, you pay nothing. When it is one of these three, the time is help: free in your first 30 days, then the set rate, or inside Care.
What you pay for
Each is priced in writing before we start.
- Something new A feature, a system or a change of scope.
- An update when outside technology changes A provider or a phone changes its rules, and what we built has to change to keep working with it. Included in Care.
- Help after your first 30 days How-to questions, small wording and photo swaps, and being shown how things work.
What you never pay us for
- Hosting, because we provide none.
- A fault in what we built, however long ago we built it.
- Getting your own data.
| Every client | With Care | |
|---|---|---|
| Urgent fault (site down, customers cannot reach you) | a reply the same business day | a reply the same business day |
| Everything else | a reply within 3 business days | the next business day |
We promise when we reply, not when it is fixed.
| Founders price | Normal price | |
|---|---|---|
| One request, up to 30 minutes | $45 | from $75 |
| Each hour after that, in 15-minute steps | $75 | from $125 |
| 10 prepaid hours, used within 12 months | $600 | from $1,000 |
| An update when outside technology changes: a fixed price in writing, worked out at this hourly rate | $75 | from $125 |
| Care (optional): your business and its first location | $75 a month | from $125 a month |
Care: on call for anything
You own your system. For a set amount a month, we are on call for anything.
What Care includes
- Questions and help, answered by the next business day.
- Updates when outside technology changes, with nothing to pay beyond your Care figure.
- Small changes, up to one hour a month, released together once a month.
- A monthly check of your own accounts: credits used, your domain renewal date, anything about to pause.
Care never includes a new system, a new feature or a change of scope. That is a build, priced like any other.
Care is priced by what it covers.
| Founders price | Normal price | |
|---|---|---|
| Your business and its first location One hour of small changes a month. | $75 a month | from $125 a month |
| Each further location That location's manager on the line, and 30 more minutes of small changes a month. | the normal price | from $75 a month |
| Each system you add The updates when that system's outside providers change their rules. | the normal price | from $50 a month |
Care covers your whole system, so its figure counts every location and every system you have added.
Your own Care figure is in your Care agreement before you pay anything.
Month to month, no minimum term. Cancel any time by email; it ends at the close of the paid month. The hour does not carry forward, and neither do a further location's 30 minutes. A fault is fixed free with or without Care.
Your own app in the app stores: its upkeep
Care covers the upkeep of your own app in the app stores: the updates it needs when Apple or Google change their rules.
Without Care, the upkeep of your own app in the app stores is $500 a year.
Apple's and Google's own developer fees are theirs: you pay them, not us. What the app is
Tech support
Tech support for clients: Liza Walker, Founder · (725) 587-7978, or email guerrillaxai@gmail.com. Liza built your system, so the person who answers is the person who can fix it.
Starting a new build? Sales and new builds are with Shaun: (352) 745-9890.